Home > Help > Return Policy
Our Return Policy
All wallpaper and border returns are subject to a 25% restocking fee plus a return shipping
charge. No returns will be accepted after 30 days from invoice date.
Credits will be issued for un-opened full bolts only.
Carefully examine your order for any color, design or imperfections before cutting. Claims against wallcoverings
and/or fabric will not be accepted after cutting and hanging. If companion fabric was ordered, please do not hang wallcovering
until fabric can be compared for color. The manufacturers will replace any defective merchandise with new wallcoverings of equal
value but neither they, nor Wallpetals, will be responsible for labor costs. Color changes (hot spots) or discoloration due to unneutralized plaster,
additional paste, improper wall preparations or papering over old wallcoverings are not covered by the warranty.
If you feel that the wallpaper/border is damaged or defective in any way, or if you received the wrong pattern in error, please
contact Customer Service at (toll-free) 866-292-5647 or service@wallpetals.com and we will
handle the exchange as quickly as possible.
For all returns due to cancellation or overage, please e-mail returns@wallpetals.com
with the quantity and pattern # you are returning. DO NOT RETURN DIRECTLY TO THE DISTRIBUTOR. We will then arrange for the return based upon which distributor shipped
you the wallcoverings. In most cases, this is done by us mailing you a UPS Return Authorization Label or by requesting that UPS
pick up your package.
Murals
Many of our murals are custom-printed when ordered and all are machine-rolled. For this reason, unless the mural was
damaged in shipping or had a defect, they can only be returned if they have not been unrolled and are returned in the
original packaging. If you wish to view the resolution, the mural can be partially unrolled a few inches, being careful
not to crease, bend, or tear the mural. If unsatisfied with the resolution, the mural can be returned but will be
subject to a 25% restocking fee plus the cost of return shipping. As always, please contact us before making your return.
Fabric
Please order accurately as all fabrics are not returnable. Before cutting fabric, be certain you
have sufficient yardage to complete the desired installation. Subsequent dye lots are not guaranteed
to match initial orders.
While companion fabrics are similar in color, scale and design, perfect uniformity in color and printing
should not be expected. Slight fading may occur, based on various dry cleaning processes. Fabrics
should be protected (especially dark background fabrics) from prolonged exposure to sunlight through the
use of good quality linings. No claims will be accepted after fabric has been cut.
|
